We use Paypal to checkout with credit card. We never see your card informationa and we never sell or give out personal information. Please make sure your shipping information is correct and current with Paypal if you have a Paypal account. We cannot ship to any other address other than your confrimed address on Paypal. You do not have to have a Paypal account to checkout with a credit card. You may also pay over the phone.
Custom Costumes: Custom costumes are nonreturnable. There may be a one to 2 week production time on custom costumes. You may exchange for another size or receive a store credit for any unused costumes within 14 days. Must be returned in original condition with original packaging/tags. Any unauthorized returns or refused packages will be charged a 20% restocking fee and shipping is not refundable.
Manufacturer Costumes: These costumes can be returned within 14 days. Costumes must be in original condition with all tags and packaging. Original shipping costs incured by Fantasy Masquerades will be deducted from your refund including a $5 drop ship fee if we were charged one. Any items returned with opened or missing packaging will be charged 20% restocking fee. Used items will be refused.
Intimate Items: Intimate items include any item that has pieces that come in contact with the crotch area. No refunds or exchanges allowed.
Shoes: Shoes can be returned, exchanged for another size, or receive a store credit towards something else within 14 days. Shoes have to be brand new in original box with no signs of wear with all original tags. Original shipping is nonrefundable.
Shipping Guarantees: Please note that sometimes custom costumes need to be made BEFORE shipping. Generally between 7 and 14 business days. Shipping times are only guaranteed if you contact customer service to make prior arrangements and select USPS Express Mail. This does NOT apply for International Customers. If you want USPS Express Guaranteed Service please contact us before your purchase.
International Customers: Please be aware you may have to pay import duties to your country for items purchased outside your country. Please inquire with your local postal service about costs. These costs are the responisbility of the buyer. This is not an additional shipping fee. It is a customs tax. If your order is over $100 you must select USPS Priority Mail or Express Mail. If you select USPS First Class Mail you will be charged for the shipping difference to upgrade because your package MUST go with tracking and insurance. NO EXCEPTIONS.
Legal: All costumes designs are copyright Fantasy Masquerades/Denim & Diamonds. Original designs are not affiliated in any way with Moulin Rouge or any other company/movie production etc.